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Quality is ‘second’ to none

8 Jan 2008 8:20 AM - Successful Businesses Review

The goal at Medicine on Second is to improve the quality of service given in general health care. Practice manager Nicky Jardine said the company believes that customer service can make the difference between a satisfactory doctor’s visit and an enjoyable one.

“We do little things like offer our clients a cup of tea, make sure there are Disney videos available for the kids and keep our magazines upto- date,” she said.

“For new customers we call them after their visit to make sure they are happy with the service, so we can further improve.

“This is a key to our success because, once you give customers a good experience, they keep coming back.”

Last year was a big year for Medicine on Second. Being awarded the Practice of the Year by the Royal Australian College of General Practitioners was certainly a highlight.

“We were so excited by this accolade because we were selected by our peers nationwide,” Nicky explained.

With offices in Maroochydore and Forest Glen, the service at Medicine on Second is far more than you would expect from a general practice.

Each of the dozen doctors is experienced in all kinds of general medicine, but also has an individual specialty. From reproductive health, child health, heart specialists, sports medicine and even life coaching, the practice takes a holistic view to medicine.

They offer free access to a patient library of videos and brochures – giving patients back the power to improve their own health. A skin cancer clinic is held one-and-a-half days a week using the latest Siascope technology and a care package is given to patients with information on skin cancer, solariums, sun protection and samples.

In addition, the company has recently introduced allied health services including access to a psychologist, exercise physiologist, dietician and diabetic nurse educator.

One of their practitioners, Dr Grewal, even speaks five languages!